Learn the secrets of your genes

Customer Help Center

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Frequently asked questions

You always remain in charge of how your genetic information is shared and used. We will inform you how and when those choices are accessed. We will inform you how we gather and use that information.

We do not share your personal information with any third party unless you give us consent to do so.

We understand the potential insurance implications that access to genetic test results could have, and therefore support the Concordat and Moratorium on Genetics and Insurance. This s a voluntary agreement between the Association of British Insurers (ABI) and the Government of the United Kingdom. Please contact us for additional information on this, if required. Please also contact us or for more information in this respect if you are from outside the UK.

We also protect the personal information of those who are less able to protect themselves: the young, ill or deceased, for example.

We will only provide information to the police or other law enforcement agency should this be subject to legal necessity such as compliance with a court order or subpoena.

DNA (or deoxyribonucleic acid) is a macromolecule, a gene-building thread. It can be compared to the text that makes up a chapter of a book (gene). It acts as a carrier of inherited genetic information.

Gene – is a unit of genetic information. It can be compared to the chapter of the book in which the instructions on how the body works should be recorded. Based on this information, the body knows how to be built and how to work enzymes, organs or how we look.

Genotype – a set of all genes that determines the entire hereditary properties of a given organism. Each organism has its own individual genotype defining its development. It can be compared to a book that contains instructions on how the body works.

Yes. Genetic tests rely on the isolation of genetic material (DNA) from human cells and the designation of interesting fragments.

The genotype (or set of all genes) conditioning the hereditary properties of a given organism does not change over the course of its life.

No. When testing your DNA, we mark only those pieces of DNA called genetic markers, the designation of which is indispensable in the study you choose. The list of available examinations together with the description can be found on our website in the test tab.

Genes determine the characteristics of our body, its functioning and appearance. It also depends on them whether our body will be immune to adverse environmental factors such as incorrect diet, smoking, pollution. Environmental factors can also affect the functioning of genes, stimulate or silence their action. Knowing your own genes allows for a conscious selection of environmental factors such as diet, sports, supplements, medicines to use the abilities stored in genes or to strengthen the weaknesses of our body. This knowledge allows prevention actions, as well as early recognition of the strengths and talents of the organism and its development.

Picking up the material is painless, quick and you can do it yourself – without leaving your home. Collecting genetic material consists in rubbing the inside of the cheek with a special stick (it resembles a large cotton wool bud) several times. The kit for collecting genetic material that you receive from us will easily guide you through the entire procedure. See the instructions.

No. Material for genetic testing is a swab from the mucous membrane of the cheek. It is completely painless. The collection of DNA material for testing can be safely performed at any age.

The kit for collecting genetic material contains clear instructions. By following them, there is no possibility of making a mistake. The sampling itself is produced by simply rubbing the stick on the inside of the cheek. If in doubt, you can contact us by phone. If, however, we cannot carry out the analysis from the swab, there is nothing to worry about – we will send you another set for you to try again.

Yes, you should download the swab again. After analysis, your DNA is recycled (destroyed), so no one will have access to it.

When you do a swab, you will be required to register it on our website before sending it to us. Registration of the first set requires clicking on the REGISTRATION OF RESULTS link followed by completing the form that you will see there. After completing this process, you will receive an e-mail with an activation link to click on. After registering your testing kit, you will automatically receive log in to your account from us. If you decided to take a different test in the future, you will not have to perform new registration process in order to create a new account, but you will be able to log in to your existing one and register new test kit.

Payment should be made whilst placing the order. Only after payment is received can we send you your kit to collect the genetic material.

You will receive an e-mail notification of the completion of your DNA testing. The results of the test will be read after logging into your account on our website.

The waiting time for genetic testing results is up to 4 weeks (20 working days).

Of course. Our personal data security policy ensures your privacy. We do not share test results with anyone other than the person whose DNA is being examined or their legal guardian (e.g., the mother ordering her child’s DNA test).

For DNA testing, we use methods that are referenced to other DNA tests. The consequence is results of the highest level of accuracy available to research.

No. The results indicate genetic predisposition and show, for example, abnormalities in the structure of some enzymes or the impairment or lack of production of certain proteins, neurotransmitters. Whether the disease will develop also depends on environmental factors, such as diet, lifestyle, or addictions. Thanks to this research you will learn about your predispositions, which will allow you to consciously influence environmental factors by choosing the right diet, physical activity and proper preventative actions for you.

We provide the results of the study in the form of a report containing a description of the result, as well as specific instructions on how to proceed in case of having a specific genetic variant. Genesis DNA follows scientific reports and updates customer reports when new, reliable scientific evidence is available. In the reports, we find the recommendations collected in one place, including diets, supplements, physical activity and those aspects of life that should be strengthened in the marked genetic variant. The report is presented in a simple, readable way that people who are not specialists in the field of genetics or medicine can easily use valuable information in everyday life.

After analysis, your DNA is recycled (destroyed), so no one will have access to it. During the analysis, we mark only those pieces of DNA called genetic markers, the designation of which is indispensable in the study you choose. For security reasons, we do not store your DNA. Therefore, when you want to do another test, you need to collect the genetic material again.

To get to know effective ways of taking care of yourself and your health, genetic tests are enough to do once in a lifetime. Your genes do not change, so the sooner you do this test, the faster you can use information about yourself and develop positive habits.

You will get information on how to optimally use your genetic predisposition – develop your strengths and reduce the impact of less favourable genetic variants. You will be aware of the risk of a disorder and you will receive recommendations to help prevent them. You will receive tips on how to preserve your health and beauty. The results of the test will help you apply appropriate prevention, to keep the body in the best physical and health condition. The results of DNA testing will save you time and money that you would spend on ineffective diets or therapies incompatible with your genotype.

No. Taking medication does not affect the results of DNA testing.

Genetic testing can be performed by anyone – regardless of age or health.

Yes, DNA testing can be carried out on new-borns.

To get the most comprehensive knowledge about your organism, you should do some research, depending on what area of ​​the body’s functioning you are interested in. For example, in terms of nutrition, it is worth doing research: Obesity or Fit On / Fit Ona and Intolerance (links). Our consultant can help you in choosing your research.

The child can do any research. It is easiest to shape positive habits at a young age. The most highly recommended tests for children Genesis DNA offer are the Child and Talent tests. Our consultant can help you in choosing your research.

Have more questions?

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